Company

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Sunawachi Inc.
1-2-2 Awaza, Nishi-ku,

Osaka JAPAN 550-0011
​ Eslead Honmachi 1F

Name of representative

Shota Maeda

Telephone 06-6616-9626

(11: 00-19: 00 Closed on Wednesdays)
Email: info@sunawachi.com​

 

payment method

​■ Credit cards
Credit card transactions use Square's payment system.
Available Cards: Visa, MasterCard, American Express, JCB, Diners Club, Discover

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■ Payal (being processed)

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​Please note that the recipient (buyer) is responsible for any customs fees or import taxes.

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delivery

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[In-stock items]
After receiving your order, we will first send you an order confirmation email by automatic transmission.
After that, we will ship within 5 business days after checking the stock of our company or the maker. At the time of shipping, we will send you a contact email including the product price and shipping fee.

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[Out of stock / made-to-order products]
After the order confirmation email, we will send you a contact email including the product price, shipping fee, and estimated arrival time.

Please assume a production period of about 1 to 3 months.

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・ For overseas shipments, we will inform you of the shipping fee separately.

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About returns and exchanges

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If the product is found to be defective due to a defect in our company, we will repair, return or exchange it.
Please contact us by email or phone within 10 days of the arrival of the product, and then send the product by cash on delivery to the address below.
● Refunds for returned goods will be transferred to the designated bank account.
● When replacing, the product may not be in stock, so it may take some time for each craftsman to make a new one.
● We accept free repairs for defective products due to defects in our company.

Contact / Return Address

Sunawachi Inc.

Eslead Honmachi 1F

1-2-2 Awaza, Nishi-ku,

Osaka 550-0011
​
Phone: 06-6616-9626
info@sunawachi.com

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Since leather is a natural material, it ages due to air, ultraviolet rays, and sebum. Therefore, we cannot accept returns or exchanges for products that are not defective, especially made-to-order products. Please consider carefully before ordering.

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In addition, since leather was originally an animal, there may be scratches, wrinkles, wrinkles, unevenness, blood streaks (traces of blood vessels), branding irons, etc. due to individuals.
Please understand that these are not defects in the product, but one feature in the world.
Depending on the product, we can also send you a leather sample first. Please contact us.